xxxxx xxxxxx xxxxxx xxxxxx

กรุงเทพมหานคร

10400

[email protected]

xxxxxxxxxx

xxxxxxxxxx

xxxxxxxxxx

xxxxxxxxxx

จบการศึกษาแล้วเมื่อ พ.ศ2554

ปวส.

มหาวิทยาลัยหอการค้าไทย

วิศวกรรมศาสตร์

คอมพิวเตอร์และมัลติมีเดีย

2.07

ปวช.

กรุงเทพการบัญชีวิทยาลัย

ปวส

คอมพิวเตอร์ธุรกิจ

2.22

11 ปี

กันยายน 2559 ถึง  

T.C.C. Technology

ไม่ระบุ

Service Desk Officer

29410

- Responsible to provide proactive fault monitoring and first-level incident management by using network monitoring tools, server monitoring tools, and security monitoring tools.

- Management and support of email customers by O365, Exchange Server, and Trend Micro.

- Receive all calls and e-mails on incidents, problem and IT service request from end user.

- Identify the types, categories, severity and urgency of the case.

- Coordination within departments and within the company, as well as the cases informed by consumers or customers.

- Logging and tracking the details of incident as cases.

- Maintain timely resolution or escalation of incidents, and promptly communicates on progress to end-users.

- Control and follow up incident, problem and IT service request cases in order to comply with Service Level Agreement.

- Maintain and update customer services on the service desk ticket system.

- Delivery routine task to user on time and accuracy.

- Prepare daily, weekly and monthly activity reports and other information as needed by Manager.

- Prepare the user manual for team.

- Other tasks as assigned.

เมษายน 2556 ถึง พฤษภาคม 2559

United Business Solutions Limited

ไม่ระบุ

Helpdesk at Sabre Travel Network Thailand

17600

- Consulting and troubleshooting Reservations Systems, other applications on windows and networks by on call and remote.

- Installing and configuring computer hardware, operating systems and applications.

- Monitoring and maintaining computer systems and networks.

- Contact field engineer and internet provider for support.

- Supporting the roll-out of new applications.

- Control and follow up customers incidents in order to comply with customers SLAs.

- Logging and tracking details of customer incidents and requests as cases.

- Update customer data on CRM Systems.

- Reporting a problem about using Reservations Systems.

- Perform other IT support related tasks as assigned.

- Compliance which includes hands-on set-up and support users.

ไม่ระบุ

Iverson Training Center Co., Ltd.

ITIL 4 Foundation

ไม่ระบุ

D. Computer Co, Ltd.

Computer Assembly Technician

พูด ดี อ่าน ดี เขียน ดี

Ms Word

Ms Excel

Ms Powerpoint

Windows

ภาษาไทย  0  คำ/นาที ภาษาอังกฤษ  0  คำ/นาที

Microsoft 365, Exchange Server, Trend Micro Email Security, LAN WAN, Router, Switch, Access Point.

-

-

Good communication skill and problem-solving skill, Good interpersonal skills and Service mind, Ability to prioritize and perform multiple tasks, High responsibility, quick learning, self-confidence and work under pressure.

ITIL 4 Foundation Certificate in IT Service Management

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